FAQ


Q: How do I Return or Exchange an item that I ordered?
A: If you are not 100% satisfied with your purchase, we will gladly provide a free Exchange or Refund your money:

  •  You can return your purchase for up to 30 days from the purchase date.
  • Return Shipping is FREE for Domestic purchases. You will be provided with a pre-paid USPS label to return the purchase to us.
  • Credits will be issued on your credit card/Paypal or merchandise credit if requested within 30 days of receipt of return.

* Conditions for Returns: returned items must be in their original Packaging, and in the same condition.Original Tags cannot be taken off.

All returns must be shipped to:
603 W. 115 Street,  # 235
New York, NY 10025

 

Q: What are your Shipping & Handling costs?
A: Standard Shipping is Free for all orders being delivered within the United States of America. An exception may arise in case of Special Store Promotions.

For all International orders, Modus charges a Flat Rate of $29.

Note: International Orders may be subject to Duties & Taxes based upon the laws of the country to which the order is shipping.

 

Q: What should I do if I receive a defective product?
A: In the case of a defective product, you must notify Modus within 14 days of receiving the product. Beyond this specified time period, Modus Man will only issue a Return/Exchange at its discretion.

 

Q: How do I modify my order?
A: Last minute changes are welcomed for unshipped orders. These changes will require assistance from Customer Service by calling 1-877-208-3826 or 917-522-0410. To determine whether or not your order has been shipped, please check the "Order Status" at www.ModusMan.com

 

Q: What is your Privacy Policy?
Modus Man is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to Sales@ModusMan.com with 'unsubscribe' as the subject line.

Modus does not sell, trade or rent your personal information to others.
  

Q: How can I view the status of my order?
 A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

 

 Q: What are the benefits of becoming a member?
A: Many benefits arise from being a member:

  • Faster Check-out where we can save your shipping and billing information so you never have to re-enter it 
  • Saved Order History that enables you to view past orders 
  • Ease of checking your Order Status 
  • Saved Shopping Cart where items remain saved in your cart until you decide to remove them 
  • Access to exclusive Insider promotions
  • Permission to ship to multiple addresses: you’ll be able to address more than one address

  

Q: Can I order without registering?
A: Sure. You can also track your order without registering as we will email you a tracking number once your order is shipped. However, registering will give you access to more information about your order.
 

Q: What type of payments does Modus Man accept?
A: Modus accepts both Paypal and all major Credit Cards: American Express, Visa, and MasterCard.

 

Q: I hear a lot about companies who are having their credit card information stolen. How safe is it for me to pay for my Modus merchandise with my credit card?
 A: It is very safe. Modus utilizes the latest web encryption standards (SSL). When you place an order, the information is transmitted in a safe and encrypted format.

 

Q: Where do you ship to?
 A: Modus Man currently ships to all continents.
If located outside the USA, please note that you are responsible for any import duties and clearance fees (where applicable) in your own country and to check the duties and clearance fees with your local authorities.

 

Q: What methods of shipping are available?
 A: Modus Man utilizes USPS as its shipping carrier via "Priority Mail". For the USA, all ord ers will be delivered within 2 to 7 Business Days from the time one places the order. For International orders, Time of Delivery may vary due to different factors such as customs speed etc.

  

Q: When will my order be shipped?
A: For orders being delivered within the USA, Modus Man processes and ships your order within 1 to 3 business days. 
For International orders, Modus Man processes and ships your order within 5 to 7 business days.
For weekends & for orders placed after Friday 2 p.m. EST, the order will be considered performed as the next business day.

 

Q: Do I have to pay Sales Taxes?
A: Only customers residing in New York must pay a sales tax

 

Q: Do I have to pay import duties?
A: For orders placed outside the US, please note that you are responsible for any import duties and clearance fees (where applicable) imposed by your own country and to check the duties and clearance fees with your local authorities.


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